Important: There are two version of the Outlook Add-In: one for 32-bit version of Microsoft Outlook, and one for 64-bit version of Outlook. Before installing Outlook on the WPCRM system, you have to establish whether your version of Outlook is 32bit or 64bit.
1.Open Microsoft Outlook.
2.Click the File tab.
3.Click the Help option from the menu at left.
4.On the Help screen, under the heading, About Microsoft Outlook, in Version section it will say whether it is 32-bit or 64-bit version.