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Mark a Service Ticket as Closed

Mark a Service Ticket as Closed

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Mark a Service Ticket as Closed

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1.Start from the screen of the Service Ticket you'd like to Mark as Closed.

2.There are two ways to Mark a Service Ticket as Closed.

a.Click the Mark as Closed button on the button row of the Service Ticket screen.

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i.A confirmation window will display. Click the OK button.

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b.Click the Edit button on the button row of the Service Ticket screen.

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i.The Service Ticket will display in Edit Mode.

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ii.Click the Save button when finished.

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3.Once the ticket is closed by either of these two ways, a blue banner saying it is closed will display at the top of the Service Ticket.

 
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See Also

Take Ownership of a Service Ticket

Reopen a Closed Service Ticket