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Take Ownership of a Service Ticket

Take Ownership of a Service Ticket

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Take Ownership of a Service Ticket

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1.Start from the screen of the Service Ticket you'd like to Take Ownership of.

2.There are two ways to Take Ownership of a call.

a.Click the Take Ownership button on the button row of the Service Ticket screen.

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i.A confirmation window will display. Click the OK button.

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b.Click the Edit button on the button row of the Service Ticket screen.

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i.The Service Ticket will display in Edit Mode. Clear the Assign To selection box, enter your name there.

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ii.Click the Save button.

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3.On the completion of either one of these two methods you will have Taken Ownership of the Service Ticket.

 

 

 

 

See Also

Mark a Service Ticket as Closed

Reopen a Closed Service Ticket