WPCRM Online Help Center

Helpdesk Admin

Helpdesk Admin

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Helpdesk Admin

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1.Click the Settings tab.

2.Click Service from the accordion menu on left side of the screen.

3.Click the Helpdesk Admin link.

 
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4.Click the New Helpdesk button.

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5.The New Helpdesk screen will display. Enter all relevant info regarding the your new New Helpdesk screen

 
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6.Next, set the Helpdesk hours as desired.

 
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7.Set the Default Ticket Assignment.

 
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8.Set and create Tickets Categories

 
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9. Set whether or not you'd like all the Custom Field for this Ticket to be displayed, or just certain ones.

 
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10.   Click the Save button to finish and close.
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